Senior Customer Success Manager, Portworx

<div class="content-intro"><p>We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.</p> <p>This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</p></div><p> </p> <p> </p> <p><strong>THE ROLE</strong></p> <p>As a <strong>Senior Customer Success Manager (CSM)</strong>, you will serve as a trusted advisor and customer advocate, personalizing the <strong>Everpure</strong> and <strong>Portworx</strong> experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.<br><br></p> <p><strong>WHAT YOU'LL DO</strong></p> <ul> <li><strong>Own the overall post-sales service delivery relationship</strong> with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.</li> <li><strong>Develop a deep understanding of your customer’s business</strong> priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.</li> <li><strong>Drive growth and satisfaction</strong> by delivering quarterly business reviews, and identifying opportunities to expand the customer’s use of Everpure and Portworx. </li> <li><strong>Act as a primary customer advocate</strong> and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.</li> <li><strong>Lead key operational and growth reviews</strong> to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.</li> </ul> <p> </p> <p><strong>WHAT YOU BRING</strong></p> <ul> <li><strong>5 + years’ experience</strong> in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.</li> <li><strong>1 + years experience</strong> working with container orchestration technology in an enterprise environment</li> <li><strong>Customer Success Expertis