Customer Service & Purchase Assistant

<p>We are looking for a motivated Customer Service &amp; Purchase Assistant to join our dynamic team. This hybrid role combines operational excellence in order-to-delivery and purchasing activities, providing hands-on support to ensure smooth procurement processes and efficient supplier coordination.</p><p> </p><p>Client Details</p><p>Our client is a recognized name in the industrial and manufacturing sector, known for their innovative approach and commitment to quality. They operate as a medium-sized enterprise with a strong reputation for delivering high-performance products.</p><p>Description</p><p>We are looking for a motivated Customer Service &amp; Purchase Assistant to join our dynamic team. This hybrid role combines operational excellence in order-to-delivery and purchasing activities, providing hands-on support to ensure smooth procurement processes and efficient supplier coordination.</p><p>You will act as a key link between suppliers, logistics, and the purchasing department, ensuring seamless daily operations and supporting the overall efficiency of the procurement function.</p><p> </p><br><br>Key Responsibilities<br><br><br><br>Customer Service &amp; Order-to-Delivery (Inbound Flow)<br><br><ul><li>Manage incoming purchase orders and ensure accurate entry into ERP systems.</li><li>Coordinate inbound deliveries with logistics and suppliers to ensure timely arrivals.</li><li>Handle supplier communication (phone/email) and provide clear, professional support.</li><li>Monitor order and delivery status; proactively follow up to avoid disruptions.</li><li>Manage backorders, delays, and discrepancies (quantity, quality, documentation).</li></ul><br><br>Purchasing Support<br><br><ul><li>Assist the purchasing team in placing orders and following up with suppliers.</li><li>Maintain and update supplier and product information in internal systems.</li><li>Support the monitoring of stock levels and help trigger replenishment needs.</li><li>Ensure purchase documentation is complete and correctly processed.</li><li>Collaborate with internal departments (logistics, finance) to ensure smooth operations.</li><li>Follow up on pricing, confirmations, and delivery schedules with suppliers.</li></ul><p> </p> Profile Requirements<br><br><ul><li>Bilingual Dutch//English (spoken &amp; written); good knowledge of French is an asset.</li><li>Minimum 2-3 years of experience in customer service, purchasing support, or supply chain.</li><li>Good knowledge of ERP systems and MS Office (Excel).</li><li>Strong organizational skills and ability to manage multiple priorities.</li><li>Detail-oriented, proactive, and comfortable working in a fast-paced environment.</li><li>Strong communication skills and team spirit.</li></ul><p> </p>