Implementation Support Engineer (She/He/They)

<p><strong>CAPCO POLAND</strong></p> <p>Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.</p> <p>We are also:</p> <ul> <li>Experts in banking and payments, capital markets and wealth and asset management</li> <li>Committed to growing our business and hiring the best talent to help us get there</li> <li>Focused on maintaining our nimble, agile and entrepreneurial culture</li> </ul> <p> </p> <p data-start="706" data-end="1078"><strong>About the role:</strong></p> <div> <p>We are seeking an experienced <strong>Implementation Support Engineer – Cloud Processing Service</strong> to support the delivery of modern payment processing capabilities across complex client environments.</p> <p>In this role, you will combine hands-on implementation expertise with knowledge of <strong>payment authorization flows</strong> and transaction processing to drive successful onboarding, integration, and production rollout.</p> </div> <p> </p> <hr data-start="1344" data-end="1347"> <h3 data-section-id="15ewtdt" data-start="1349" data-end="1378"><strong data-start="1353" data-end="1378">Key Responsibilities:</strong></h3> <ul data-start="1380" data-end="2196"> <li> <div>Support <strong>end-to-end implementation</strong> including onboarding, configuration, testing, deployment, and stabilization</div> </li> <li> <div>Troubleshoot <strong>authorization flows</strong>, transaction routing, and response code issues</div> </li> <li> <div>Collaborate with clients, processors, gateways, and acquirers to resolve challenges</div> </li> <li> <div>Contribute to <strong>testing, defect triage, and production readiness</strong> activities</div> </li> <li> <div>Analyze transaction logs and processing errors to identify root causes</div> </li> <li> <div>Prepare <strong>documentation and runbooks</strong> for implementation and support</div> </li> <li> <div>Work closely with stakeholders to ensure smooth delivery</div> </li> </ul> <p> </p> <hr data-start="2198" data-end="2201"> <h3 data-section-id="9e3mcv" data-start="2203" data-end="2240"><strong data-start="2207" data-end="2240">Required Skills & Experie