Social & Community Manager

<h2>The Role</h2> <p>As the Social & Community Manager, you are the heartbeat of Aiven’s external ecosystem. Your mission is to build, grow, and take care of the digital and physical spaces where our users, from hobbyist developers to enterprise architects, gather to learn and solve problems. You will work side-by-side with Developer Relations to ensure our community members feel heard, supported, and rewarded, while also shaping how Aiven shows up across social media.  You are a master connector who thrives on building relationships, moderating healthy discourse, and turning casual users into lifelong Aiven advocates.</p> <h2>Key Responsibilities</h2> <p> </p> <ul> <li>Own the daily operations of Aiven’s primary community platforms (e.g., Forum, Slack/Discord, or a dedicated community portal). You ensure these spaces are organized, welcoming, and easy to navigate.</li> <li>Be the first responder in our digital spaces. You will facilitate discussions, welcome new members, and ensure the community remains a safe, inclusive, and helpful environment for all.</li> <li>Identify and nurture Aiven’s champions. You will build and manage a formal program to reward our most active contributors with exclusive access, swag, and recognition.</li> <li>Act as the voice of the community internally. You will gather feedback, pain points, and feature requests from our users and share them directly with the Product and DevRel teams.</li> <li>Partner with the Field Marketing and DevRel teams to coordinate Aiven User Groups and local meetups. You will help community members organize their own grassroots events.</li> <li>Ensure the high-quality content produced by our Developer Advocates actually reaches the community. You will highlight top-performing threads, Member of the Month spotlights, and community-led projects.</li> <li>Track and report on community growth, engagement rates, and time-to-answer. You will use data to prove the value of the community in reducing support tickets and driving product stickiness.</li> </ul> <h2>Requirements</h2> <p> </p> <ul> <li>4+ years in community management. Ideally within a technical, open-source, or B2B SaaS environment.</li> <li>You have exceptional relationship building skills. You enjoy talking to strangers, helping people solve problems, and connecting like-minded professionals.</li> <li>Experience managing community software (e.g., Discourse, Slack, Bevy, or Common Room) and an understanding of how to use these tools to automate workflows.</li> <li>While you don't need to be a coder, you must be comfortable talking shop with developers. You should understand what Kafka, ClickHouse, OpenSearch and Postgres are so you can route questions to the right experts.</li> &l