Professional Services Program Manager

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p></p> <h2>Your Impact</h2> <p>We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Program Manager, you'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution.<br>This role sits at the intersection of operations, analytics, and program management. You'll partner closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to improve how we plan, deploy, measure, and scale our services. You'll provide the data, structure, and coordination needed to help stakeholders make informed decisions and deliver better outcomes for our customers.</p> <h2>What You'll Do</h2> <p><strong>Location:</strong> Scottsdale, AZ (Hybrid)<br><strong>Reports to:</strong> Senior Manager, Professional Services Operations<br><strong>Direct Reports:</strong> 0</p> <h3>Program Management & Operational Excellence</h3> <ul> <li>Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.</li> <li>Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.</li> <li>Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.</li> <li>Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.</li> <li>Support ongoing business priorities and operational initiatives as organizational needs evolve.</li> </ul> <h3>Operational Intelligence & Reporting</h3> <ul> <li>Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.</li> <li>Develop dashboards, analyses, and presentations that help