Customer Support Agent for the Mercedes Team - Dutch speaking

<p>We are seeking <strong>Dutch-speaking Customer Care Specialists</strong> to join our team supporting the Mercedes-Benz project. The role involves providing <strong>frontline customer support</strong> via inbound and outbound <strong>calls, emails, and chat</strong>.</p><p>Your tasks include handling customer contacts covering:</p><p><strong>Roadside Assistance (RSA)</strong></p><ul><li>24/7 breakdown support following strict safety guidelines</li><li>Recovery assistance for vehicles to dealerships</li><li>B2B &amp; B2C customer support</li><li>Collecting customer &amp; vehicle information (license plate, GPS location, tire size, passengers, etc.)</li></ul><p><strong>Connected Mobility Services (CMS)</strong></p><ul><li>Support for Mercedes Me App and digital services</li><li>Account login, activation/deactivation of digital services</li><li>Service purchases, online appointment booking, vehicle monitoring</li><li>Inform customers about features included in service packages</li><li>Basic troubleshooting; complex issues escalated to Backdesk</li></ul><p><strong>Customer Service (CS)</strong></p><ul><li>Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation</li><li>Provide support to demanding luxury clients, often in sensitive situations</li></ul>