About the role
<p>D-ploy is an <strong>IT</strong> and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. </p><p>We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the <strong>IT</strong> community, we optimize our customer‘s <strong>IT</strong> productivity and contribute to the organization’s success and value.</p><p>We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where <strong>IT</strong> counts, join us!</p><p></p><h3>Tasks and Responsibilities</h3><ul> <li>Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products</li> <li>First and second level technical support – calls/tickets/user interaction</li> <li>Provide prompt responses to IT related questions from end-users</li> <li>Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)</li> <li>Create, maintain, utilize knowledge articles </li> <li>Provide IT onboarding trainings to new starters</li> <li>Contribute to continuous improvement initiatives</li> </ul><p></p>