About the role
<div class="content-intro"><p>&nbsp;</p> <div> <h2><strong>Company Overview</strong></h2> </div> <div> <p>Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. &nbsp;&nbsp;</p> </div> <p>Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.</p></div><p>Arcesium is looking for a hands-on, execution-driven Product Manager to own the vision and delivery of Ticket Hub — Arcesium's internal ticketing and client communication platform that powers operational workflows across teams. You will work at the intersection of infrastructure, engineering, operations, and client experience — driving a complex integration while ensuring reliable, seamless communication between Arcesium and its enterprise clients and their counterparties. This is a builder's role: you will be expected to get deep into the details, move fast, and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team. If you thrive in ambiguous, high-stakes environments and love turning complex technical problems into polished, dependable product experiences — this role is for you.</p> <p><strong>What you'll do:</strong></p> <ul> <li>Own the product vision, roadmap, and execution for Arcesium's internal ticketing and client communication platform (Ticket Hub), ensuring it delivers seamless, reliable, and scalable experience for both internal users and our customers.</li> <li>Collaborate closely with engineering and infrastructure teams to evolve and maintain the core ticketing framework — covering email routing, inbound/outbound e-mail processing, ticket lifecycle management, threading, archival and third-party integrations including integration with messaging services.</li> <li>Drive the quality, usability, and consistency of the ticketing experience across all key products —in-Opterra platform.</li> <li>Champion best practices for ticket lifecycle management — covering creation, threading, routing, escalation,