Consultant, Product Consulting

<div class="content-intro"><p> </p> <div> <h2><strong>Company Overview</strong></h2> </div> <div> <p>Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.   </p> </div> <p>Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.</p></div><p><strong>Your Team</strong></p> <p>The Product Consulting Group (PCG) is the first point of contact for our clients, providing comprehensive support to help end users efficiently navigate and utilize our platform. PCG handles day-to-day platform support, coordinates with internal teams to resolve complex issues, and plays a critical role in onboarding new clients and users. The team works closely with Product, Technology, and Operations teams to ensure client expectations are met and the overall client experience is continuously enhanced.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Serve as the primary point of contact for assigned clients, handling product and application queries and ensuring timely resolution in accordance with defined SLAs.</li> <li>Resolve operational queries from clients using the platform, providing clear explanations, guidance, and troubleshooting support for platform functionality and workflow-related issues.</li> <li>Support client and user onboarding by coordinating with Product and Release managers to facilitate new client transitions, platform configuration setup, and user access management.</li> <li>Assist in training clients on effective use of the Arcesium platform, conducting walkthroughs, and creating training materials to enhance user proficiency.</li> <li>Create and maintain detailed documentation for processes, workflows, and issue resolutions to build a robust knowledge base for future reference.</li> <li>Escalate complex issues to internal teams or senior management as necessary.</li> <li>Collaborate with cross-functiona