Senior Account Manager - m/w/d

<p>Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant.</p> <p>You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.</p> <p> </p> <p><strong>What awaits you?</strong></p> <ul> <li>Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction;</li> <li>Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions;</li> <li>Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services;</li> <li>Build and maintain long-term, strategic client relationships, including regular face-to-face meetings;</li> <li>Provide market insights and FX guidance, supporting clients in navigating currency volatility;</li> <li>Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions;</li> <li>Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities;</li> <li>Monitor market movements and identify trading opportunities relevant to your clients;</li> <li>Drive client adoption and effective use of the platform, ensuring they leverage all available features;</li> <li>Act as a key contributor to client retention, minimizing churn and enhancing overall client experience;</li> <li>Gather client feedback and contribute to continuous improvement of products and services;</li> </ul> <p><strong>Key Performance Indicators (KPIs)</strong></p> <ul> <li>Revenue generation and trading volume</li> <li>Cross-sell and up-sell performance</li> <li>Client retention (Churn)</li> <li>Client satisfaction (NPS)</li> </ul> <p> </p> <p><strong>What do you bring?</strong></p> <ul> <li>Proven experience in FX sales, dealing, or account management within a financial services environment;</li> <li>Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments;</li> <li&