Revenue Operations Manager

<div class="_74198532 _864f807a _1355c1c3 f8ea825e c9da991d f1fd1d2e a929e494"> <h1><strong>Revenue Operations Manager</strong></h1> <p><strong>EviSmart</strong> · Vancouver, BC (In-Office) · Reports to CEO</p> <h2><strong>About EviSmart</strong></h2> <p>EviSmart is a fast-growing B2B SaaS company building workflow automation software for dental and medical practices. With proven product-market fit, strong retention, and a clear path to scale, we're entering the most important growth phase in the company's history.</p> <h2><strong>About the Role</strong></h2> <p>Build-from-scratch mandate across Marketing Ops, Sales Ops, Success Ops, and BizOps. You will architect the systems, processes, and playbooks that power EviSmart's next stage of growth — reporting directly to the CEO and partnering across Sales, Marketing, CS, Finance, Product, and Engineering. <strong><em>This is an operator-builder role</em></strong>.</p> <h2><strong>What You'll Own</strong></h2> <h3><strong>Marketing Operations</strong></h3> <ul> <li>Define lead, MQL, SQL, opportunity, and customer in HubSpot — with source, owner, and stage traceable on every record</li> <li>Instrument the funnel end-to-end: volume, conversion, velocity, and cost from ad impression to closed-won</li> <li>Own HubSpot Marketing Hub: lead scoring, routing, nurture workflows, form logic, UTM governance, and the handoff to Sales Hub</li> <li>Stand up the attribution model and deliver spend-to-pipeline-to-closed-won reporting by channel, campaign, and segment</li> <li>Operationalize the ICP as account-level flags in HubSpot and enforce continuous data hygiene (dedup, standardization, enrichment)</li> </ul> <h3><strong>Sales Operations</strong></h3> <ul> <li>Establish a single source of truth for revenue data — reconciling HubSpot, billing, and finance into one authoritative view of ARR and pipeline</li> <li>Build a forecast the CEO and CFO trust: weekly cadence, stage-exit criteria, commit/best-case/pipeline methodology — tightening accuracy from ±30% to ±10%</li> <li>Design EviSmart's first real quota, territory, and compensation plan, tied to capacity and ICP</li> <li>Document the sales process, configure HubSpot to enforce stage discipline, and own the revenue tech stack (Sales Hub, engagement, conversation intelligence)</li> <li>Run the deal desk and define the core revenue metrics and reporting cadence for weekly ops, monthly leadership, and quarterly board reviews</li> </ul> <h3><strong>Customer Success Operations</strong></h3> <ul> <li>Build the customer healt