About the role
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Team Lead - Hypercare & Migration in Netherlands.
This role sits at the heart of a large-scale platform transformation, ensuring customers are successfully guided through complex migration journeys to a modern SaaS solution. You will lead a specialized Customer Success team responsible for hypercare support, onboarding continuity, and post-migration stabilization across diverse international clients. Acting as both a strategic leader and trusted escalation point, you will help customers navigate change with confidence while ensuring alignment across Support, Product, Engineering, and Professional Services. The position combines hands-on customer engagement with team leadership, requiring strong communication, empathy, and the ability to manage high-stakes situations. You will shape migration playbooks, improve processes, and directly influence customer experience during critical transition phases. This is a highly impactful role in a fast-scaling, global SaaS environment where customer trust and operational excellence are key success drivers.