Principal Data Scientist

<p><strong>About the </strong><strong>Principal Data Scientist</strong><strong> at Headspace:</strong></p> <p><em>We are looking for an innovative, strategic and impact- driven  Principal Data Scientist  to lead the evolution of data science across our care delivery and marketplace ecosystem. This role sits at the intersection of forecasting, experimentation, and workforce optimization strategy, enabling us to deliver high-quality, accessible mental healthcare at scale. You will be designing analytical frameworks, developing data science products, and uncovering insights that power Headspace’s mission to provide lifelong mental health support.</em></p> <p><em>You will play a critical role in shaping how Headspace forecasts demand and supply, optimizes marketplace performance, and measures clinical and coaching outcomes. Working closely with leaders across Product, Care, Operations, Finance, Engineering, and Marketing, you will design and deploy advanced analytical solutions that directly influence business strategy and member experience.</em></p> <p><em>This is a high-impact leadership role for a seasoned data scientist who combines deep technical expertise, strong business intuition, and a passion for improving mental health outcomes.</em></p> <p><strong>What you will do:</strong></p> <ul> <li>Own and evolve end-to-end demand and supply forecasting at both macro and shift levels  for care services (coaching, therapy, psychiatry), incorporating behavioral, operational, and external drivers.</li> <li>Develop high-accuracy forecasting models to support new product launches and partnerships (e.g., large-scale enterprise or channel launches).</li> <li>Identify and translate drivers of demand variability into actionable operational levers that improve capacity planning and resource allocation.</li> <li>Build forecasting and shift optimization systems that integrate multi-modal data sources (including B2B/enterprise signals) to ensure reliable predictions and scalable recommendations.</li> <li>Enable marketplace leaders with data-driven insights to optimize access, capacity, and fulfillment performance.</li> <li>Partner with cross-functional leaders to define and track key marketplace metrics, including access (e.g., time-to-appointment), utilization, and network health.</li> <li>Define and standardize clinical and coaching outcome metrics (e.g., PHQ, GAD, PSS) and ensure they are reliably captured and reported.</li> <li>Lead the development of end-to-end measurement frameworks for care journeys, ensuring high data quality and instrumentation completeness.</li> <li>Apply causal inference and statistical modeling to evaluate engagement, and long-term member outcomes.<