Director of Globalization

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p>Toast is accelerating its global expansion, moving rapidly from our foundational markets to a multi-region, multilingual global platform. We are seeking a highly strategic, operationally rigorous Director of Globalization to own the strategy, platform and execution that will scale Toast from English and our initial localized markets to 10+ well-functioning global languages.</p> <p>Situated within our International Engineering organization, this leader will blend operational execution with technical platform enablement, transforming globalization from a manual service into a seamless, productized capability. You will architect the automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively, with minimal friction.</p> <p> </p> <p><strong>A day in the life (Responsibilities) </strong></p> <ul> <li>Improve the existing operational playbooks, automated systems and localization frameworks required to rapidly scale Toast's product UX, marketing collateral and legal assets across 10+ languages with zero friction – both internationally and for non-native speakers in English-speaking markets</li> <li>Lead a team of localization program managers, setting direction, operating model and performance standards</li> <li>Define the requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines that allow product teams to build globally ready features seamlessly. Support engineering in building these capabilities and help drive strong adoption</li> <li>Actively design and implement LLM and AI-translation workflows to automate high-volume translation, automated quality assurance (LQA) and cost-efficient scaling</li> <li>Partner deeply with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practices, reducing delivery bottlenecks and ensuring high internal adoption of globalization workflows</li> <li>Oversee the global vendor strategy, managing Language Service Providers and translation technology vendors,  against rigorous quality, speed, and cost SLAs</li> <li>Serve as the centralized authority bridging R&D with G&A teams (Legal, Marketing, Customer Enablement, Go-To-Market) to streamline contract, collateral and product translation pipelines<br><br></li> </ul> <p><strong>What you'll need to thrive (Requirements)</strong></p> <ul> <li>Proven leadership spanning technical program management, platform operations, or en