Customer Experience Specialist (French, Dutch & English)

<p><strong>Location: </strong>UK-based (Remote / Home Office)</p> <p><strong>Languages Required:</strong> Fluent in <strong>English, French & Dutch</strong> (essential)</p> <p><strong>Bonus Language</strong>: Proficiency in an <strong>additional European language</strong> is beneficial, particularly a Nordic language such as Swedish or Finnish.</p> <p><strong>Eligibility: Must have indefinite leave to remain and the right to work in the UK</strong></p> <p> </p> <h2><strong>WHAT WE DO</strong></h2> <p>Aura connects people around the world through a brilliant photo-sharing experience. Aura’s easy-to-use mobile app (iOS and Android) and beautifully designed WiFi-connected digital photo frames provide an effortless, private, and secure way to share photos with family and friends globally.</p> <p>Since launching in 2016, Aura has experienced significant growth and recognition, including being named one of Oprah’s Favourite Things. Aura products are available across the US, Canada, UK, France, Mexico, and Germany via our website and major retailers.</p> <h2><strong>WHO WE ARE</strong></h2> <p>Founded by two early Twitter engineers, Aura began as a software company focused on connection and joy. Today, we deliver a seamless experience combining mobile and backend software with premium and beautiful consumer electronics.</p> <p>We unlock the meaningful photos stored on smartphones and bring them to life. Innovation and technology drive everything we do, always with the goal of bringing families and friends closer together.</p> <p>Our global team is based in NYC, San Francisco, Shenzhen, and remotely across the world.</p> <p><strong><br><br></strong></p> <h2><strong>THE ROLE: CUSTOMER EXPERIENCE SPECIALIST (CES)</strong></h2> <p>As a <strong>French / Dutch / English Customer Experience Specialist</strong>, you will support customers via <strong>email, phone, and chat</strong>, delivering a high-quality, human-first experience, making them feel like family</p> <p>You will handle a full range of customer queries in a <strong>solution-focused, customer-centric way</strong>, including:</p> <ul> <li>Pre-sales product enquiries</li> <li>Order support and tracking</li> <li>Explaining product features and usability</li> <li>App, frame, and WiFi troubleshooting</li> <li>Warranty support and returns</li> </ul> <p>You will also work with your team members and other departments to represent the voice of our customers (VoC) and to continuously improve our processes and products. Collaborate with Product, Engineer