Associate Vice President, Patient Experience

<p></p> <p>AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.</p> <p>Join us in improving health care outcomes for all! We promise to do what’s right, always.</p> <p><strong>Position Summary:</strong></p> <p>The AVP, Patient Experience is a senior leader responsible for setting the vision, strategy, and standards for how AffirmedRx serves and advocates for patients across the pharmacy benefits journey. Reporting to the SVP, this role owns the Patient Experience function end to end, with Directors of Patient Care Advocacy leading Managers and Patient Care Advocates who deliver day-to-day care. The AVP defines what excellence looks like by establishing the service model, standards, and overall patient experience philosophy. This leader translates patient needs into enterprise strategy, builds a scalable operating model, and partners across the business to drive measurable improvements in outcomes, satisfaction, and retention. Additionally, the AVP is accountable for performance, quality, and continuous improvement while building the teams, governance, and culture needed to scale with the organization.</p> <p><strong>What you will do:</strong></p> <p><strong>Strategy & Vision:</strong></p> <p>• Own and articulate the enterprise-wide patient experience vision and multi-year strategy, ensuring alignment with broader company goals and growth objectives</p> <p>• Define the service model, standards, and patient experience philosophy that Directors and their teams operationalize</p> <p>• Anticipate shifts across the PBM, payer, and healthcare landscape — regulatory, competitive, and clinical — and position the function to lead through them</p> <p>• Serve as the executive voice of the patient internally, ensuring patient needs are represented in product, clinical, commercial, and operational decisions</p> <p><strong>Organizational & People Leadership:</strong></p> <p>• Lead a multi-layered organization through direct reports at the Director level, who in turn manage the Managers and Patient Care Advocates, building a structure that scales with the business</p> <p>• Develop and coach senior leaders, building a deep bench of talent and clear succession across the function</p> <p>• Set the culture for the organization — grounded in empathy, accountability, and patient-centered care, and hold leaders accountable for sustaining it</p> <