Regional Account Manager

<p><strong>About Acquia</strong></p> <p>Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.</p> <p>Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report.  We are Acquia. We are building for the future and we want you to be a part of it!</p> <p><strong>Career Exploration at Acquia</strong> </p> <p>Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia</p> <p>You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.</p> <p>The Regional Account Manager will be responsible for owning and growing a portfolio of enterprise customers in Japan while also developing net-new opportunities within the territory. This is a quota-carrying, commercially accountable role responsible for renewal performance, account expansion, and self-sourced pipeline generation across both existing customers and new logo opportunities.<br><br>This role will proactively engage in the day-to-day account management of customers, identify and progress upsell and cross-sell opportunities, mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with key stakeholders across the organization. This role will work directly with Sales, Technical Support, Operations, Finance, Customer Success, Solution Engineering, and partner teams.<br><br>Acquia is seeking a candidate who can think strategically and execute tactically. The successful candidate will be data and metrics driven, hands-on, detail-oriented, articulate and credible, and able to strategically work within accounts while leading commercial conversations from opportunity identification through negotiation and close.</p> <p><strong>The specific responsibilities of the position include:</strong></p> <ul> <li><strong>Sales Ownership:</strong> Own your number end-to-end by executing a <strong>dual motion</strong> — protecting and growing an existing book while simultaneously hunting new business from pipeline creation to close. You are expected to spend roughly 60-70% of time with exist