Technical Writer for Customer Documentation

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role This role centers on a pre-study that will shape how customer documentation is created, maintained, and presented in a product environment built around software, SaaS, and APIs. You will look at the full documentation landscape, identify what exists today, what is missing, and what should be improved to support both internal teams and customer-facing communication. You will help define a practical framework and operating model for customer documentation, with clear recommendations around ownership, governance, update processes, and quality assurance. The assignment also includes evaluating how documentation workflows can be streamlined through automation and where AI can add value in areas such as content generation, summarization, updates, or quality control. It is an interesting opportunity for you to influence how documentation works at a broader level, not just how it is written. Job DescriptionYou will map existing and needed customer documentation, including product descriptions, user guides, release notes, API specifications, in-product documentation, and other technical or operational material. You will assess the current setup for documentation, including who owns updates, how often content is maintained, and how documentation depends on Product, Development, Support, Release Management, and related functions. You will identify gaps, inconsistencies, and improvement areas across the current documentation landscape. You will propose a future framework for customer documentation, including structure, governance, ownership, update processes, and quality assurance. You will recommend how documentation should be presented clearly to customers across relevant interfaces and touchpoints. You will evaluate which parts of the workflow can be automated and where AI can support documentation work in a meaningful and practical way. You will deliver concrete recommendations, including a future way of working, suggested responsibilities, and a roadmap for next steps. RequirementsExperience with technical documentation and customer documentation. Experience with product or service documentation within software, SaaS, and APIs. Experience in information architecture or documentation governance. Experience with process mapping. Fluent English. Nice to haveExperience with automation and AI in documentation workflows. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.