About the role
<div class="content-intro"><p>We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.</p> <p>This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</p></div><div id="model-response-message-contentr_9a93b10cf7d24c61" class="markdown markdown-main-panel stronger enable-updated-hr-color"> <h2 data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">THE ROLE</strong></h2> <p data-path-to-node="1">As a Senior Service Account Manager (Senior SAM), you are responsible for managing and enhancing customer relationships, driving post-sales and support activities, and ensuring the successful deployment and operation of Everpure(formerly Pure Storage) products and solutions. This role is pivotal in orchestrating the customer experience, particularly in our largest and most strategic accounts. The ideal candidate will be a customer advocate with extensive industry-level expertise, a trusted advisor and subject matter expert, focused on leading the way to successfully drive customer satisfaction, retention, and business growth.</p> <hr data-path-to-node="2"> <h2 data-path-to-node="3"><strong data-path-to-node="3" data-index-in-node="0">WHAT YOU’LL DO</strong></h2> <ul data-path-to-node="4"> <li><strong>Customer Relationship Management:</strong> <ul data-path-to-node="4"> <li>Drive and nurture customer relationships, accountable for post-sales and support activities. At ease working in a matrix environment to influence, drive, and execute to ensure all deliverables are completed at the high quality standard expected.</li> <li>Serve as a trusted advisor, advocate, and subject matter expert for customers.</li> <li>Establish and maintain strong relationships with customers, acting as their primary point of contact.</li> <li>Drive large, complex customer engagements across multiple Everpure product lines, functions, and solutions.</li> <li>Periodic travel to customer sites for in-person meetings. Travel requirements will vary based on customer assignments, and may be up to 30% in EMEA and APJ regions, up to 15% on average for AMS.</li> </ul> </li> <li><strong>Coordination and Communication:</strong> <ul data-path-to-node="4"> <li>Drive regularly scheduled status calls, providing ongoing status reports summarizing key activities, outstanding issues, and the health and performance of Everpure product