IT Operations Engineer

<p><strong>About SurePay</strong></p> <p>Founded in 2016, SurePay is the leading account verification platform, relied upon by 250+ banks and thousands of organizations, to prevent fraud, misdirected payments, and reputational damage. Headquartered in Utrecht, we are scaling our platform and our team across Europe and beyond.</p> <p><strong>About the role</strong></p> <p>Until now, our IT Support has been a one-person powerhouse. As we scale and march toward our 2026 Strategy, we are evolving. In this role, you will be the backbone of our daily operations while serving as the primary executor of our Management Team’s AI policy. You will support our 120+ employees in staying online, secure, and—most importantly—augmented by the latest AI tooling. Your primary customers are our employees, and your primary goal is their productivity and the company’s technological evolution.</p> <h4><strong>IT Operations </strong></h4> <ul> <li>Onboarding /offboarding of new employees - set up/reset hardware (Apple) and configure access to all internal systems (Atlassian suite, Google suite, Github, AWS, etc.)</li> <li>Manage device enrollment using MDM tools (e.g., Jamf, Kandji, or Mosyle).</li> <li>Provide Tier 1 technical support for hardware and software issues via ticketing system, Slack/chat, and in-person.</li> <li>Diagnose and resolve macOS errors, connectivity issues, and application bugs.</li> <li>Support mobile productivity on iPhones and iPads (iOS/iPadOS).</li> <li>Assist users with Google Workspace tools (Docs, Sheets, Drive, Calendar, and Gmail).</li> <li>Device management & Automation (Jamf): enroll, scope, and deploy software packages to macOS and iOS devices.</li> <li>Troubleshoot enrollment issues (DEP/ADE) and self-service app installations.</li> <li>Monitoring on system usage, security threats and accessibility</li> </ul> <h4><strong>AI Adoption & Enablement </strong></h4> <ul> <li>Support various departments on their usage of GenAI tooling such as Gemini, ChatGPT and NotebookLM.</li> <li>Be an advocate for AI usage within business departments, guide stakeholders on the best practices and bring innovative ideas to make the teams more efficient.</li> <li>Evaluate new AI tools and their integration with existing systems (e.g. Jira/Rovo, Slack AI, Zoom AI, Hubspot AI integrations), support various departments with new integration work and guidance on best practices for AI usage, specific for their business cases, in close collaboration with the Security team.</li> </ul> <p><strong>About you</strong></p> <p>We are looking for a hybrid professional who can bridge the gap between traditional IT Excellence