Senior Operations Manager South+LATAM

<p>The Senior Operations Manager, South + LATAM is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners across the region.</p> <p>This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability. The role requires a strong commercial mindset, excellent stakeholder management, and the ability to lead through complexity in a dynamic, fast-paced environment.</p> <h3 class="col-md-6 pull-left">YOUR CHALLENGE:</h3> <div class="col-md-6 pull-left"> <div class="border"> <h3><strong>Market Operations & Strategy</strong></h3> <ul> <li>Design and implement strategies for supply partnerships across South + LATAM to ensure guests are served with the best possible quality at an optimized cost level.</li> <li>Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability across the region, translating KPIs into clear operational actions.</li> <li>Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.</li> <li>Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.</li> <li>Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.</li> <li>Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.</li> <li>Contribute to shaping the broader global supply strategy through regional insights and recommendations.</li> </ul> <h3><strong>Process Improvement</strong></h3> <ul> <li>Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.</li> <li>Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.</li> <li>Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.</li> <li>Identify scalable ways of working that improve consistency, responsiveness, and partner experience across the region.</li> </ul> <h3><strong>Partner & Market Engagement</strong></h3> <ul> <li>Build and nurture long-term strategic relationships with supply and corporate partners across South + LATAM.</li> <li>Present supply capabilities to key external stakeholders and represent Bla