QA Complaints Specialist

<div class="content-intro"><p><em>Before reading the job post, we encourage you to watch this <a href="https://player.vimeo.com/video/746673398?h=813f818de3" target="_blank">video</a> about our company. </em><em>It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.</em></p> <p> </p> <p><strong>Who is Harrow?</strong></p> <p>Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – <em>providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need</em>.  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!</p> <p>Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:</p> <ul> <li><strong>An expanding</strong> <strong>Retina Portfolio</strong> including IHEEZO<sup>®</sup>, TRIESENCE<sup>®</sup>, BYOOVIZ<sup>TM</sup>, and OPUVIZ<sup>TM</sup></li> <li><strong>A</strong> <strong>broad Dry Eye Disease product line</strong>, led by VEVYE<sup>®</sup> and bolstered by well-known adjacent ocular surface disease products such as FLAREX<sup>®</sup> and FRESHKOTE<sup>®</sup></li> <li><strong>A peri-operative Surgical product line</strong>, led by TRIESENCE<sup>®</sup>, and BYQLOVI<sup>TM</sup></li> <li><strong>A Rare and Specialty product line</strong>, which includes various high-need and utility products such as ILEVRO<sup>®</sup>, NATACYN<sup>®</sup>, and VERKAZIA<sup>®</sup></li> <li><strong>A robust internal development pipeline</strong> wi