Field Operations Manager (German-speaking)

<p>Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.</p> <p>As a <strong>Field Operations Manager </strong>at Via, you will lead the day-to-day operations of two on-demand mobility services in the Dingolfing-Landau and Mühldorf districts. You’ll ensure passengers are reliably transported while driving continuous improvements and operational excellence. This role offers a unique opportunity to shape the future of rural mobility, work closely with drivers and local teams, and make a tangible impact on communities that rely on efficient, reliable public transport.</p> <p><strong>What you’ll do: </strong></p> <ul> <li>Be the heart of operations for our public transport services - <a href="https://ridewithvia.com/de/ressourcen/landi">“LanDi”</a> in Dingolfing and the <a href="https://www.muehldorf.de/111-Verkehr.html">“Rufbus”</a> in Mühldorf - serving as the primary point of contact and operational leader for our drivers.</li> <li>Take full ownership of day-to-day service delivery, ensuring passengers are reliably transported while closely monitoring key performance metrics and operational outcomes.</li> <li>Lead and develop your team by managing onboarding, mentoring drivers, and ensuring efficient shift planning that keeps services running smoothly.</li> <li>Partner closely with Via’s central operations teams to identify opportunities to improve service quality and implement process optimization initiatives.</li> <li>Bring your ideas and operational expertise to continuously enhance the rider and driver experience, helping make our mobility services in the region better every single day.</li> </ul> <p><strong>Who you are: </strong></p> <ul> <li>Proven experience leading operational teams, ideally in environments with shift-based staff or frontline operations.</li> <li>Comfortable being on-site regularly (at least 3 days per week) to work closely with drivers and support day-to-day operations.</li> <li>Strong interpersonal skills and a calm, solutions-oriented mindset when navigating operational challenges with drivers or external partners.</li> <li>A data-driven approach to problem solving, using performance metrics to guide decisions and improve outcomes.</li> <li>Motivated by fast-paced environments and excited to implement ideas that improve processes and