About the role
<p>D-ploy is an <strong>IT</strong> and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. </p><p>We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the <strong>IT</strong> community, we optimize our customer‘s <strong>IT</strong> productivity and contribute to the organization’s success and value.</p><p>We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where <strong>IT</strong> counts, join us!</p><p><br /></p><p><br /></p><h3>Tasks and Responsibilities</h3><ul> <li>Elimination and processing of faults in the industrial environment (1st/2nd level support)</li> <li>Act as the main point of contact for employees who are experiencing computer issues</li> <li>Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency</li> <li>Evaluation, creation and development of solutions in the industrial sector</li> <li>Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment</li> <li>Resolve software, hardware and device issues reported by the end users</li> <li>Installation, configuration and ongoing usability of desktop hardware and software</li> <li>Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts</li> <li>Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system</li> <li>Remote access solution (VPN) implementation and support</li> <li>Escalate service issues when required</li> <li>Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages</li> <li>Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required</li> <li>Oversee the maintenance and tracking of assets</li> <li>Advise and train staff on computer operations and software applications</li> </ul>