About the role
<div class="content-intro"><p>We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.</p> <p>This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</p></div><div id="model-response-message-contentr_482e42a6f1a1b6f2" class="markdown markdown-main-panel stronger enable-updated-hr-color"> <h2><strong>THE ROLE</strong></h2> <p>The Manager, Service Account Manager leads a team responsible for delivering Business Critical Services for Everpure’s strategic accounts, with the role based in Singapore and supporting priorities across APJ. In this role, you will execute the Advanced Services strategy by guiding a high-performing team, strengthening cross-functional partnerships, and ensuring customers realize measurable business value from their data management investments. You will work closely with Advanced Services leadership and peers across Customer Experience, Sales, Systems Engineering, and Product to scale premium service delivery, drive customer outcomes, and support Everpure’s continued growth.</p> <h2><strong>WHAT YOU'LL DO</strong></h2> <ul> <li>Lead and develop a team of Service Account Manager, Resident Engineer and Service Account Engineer professionals responsible for delivering Business Critical Services to strategic customer accounts across the region</li> <li>Partner with Advanced Services leadership and peer leaders across Advanced Services and Customer Experience to execute regional strategy in alignment with Everpure’s broader business objectives</li> <li>Scale and develop the team to meet customer needs and support business growth, with a focus on enterprise-grade service delivery and customer outcomes</li> <li>Build trusted relationships with customers, partners, and internal stakeholders to align service delivery with business priorities, technical objectives, and long-term value realization</li> <li>Drive team performance, engagement, and productivity through coaching, empowerment, and ongoing development</li> <li>Ensure consistent, high-quality delivery of Business Critical Services offerings and motions across the portfolio</li> <li>Collaborate with Customer Experience, Sales, Systems Engineering, Product, and Portfolio teams to design scalable, resilient data management solutions and evolve future service offerings</li> <li>Forecast service demand and align internal resource planning with portfolio needs, strategic priorities, and growth expectations</li> <li>Guide the team in proactively managing the customer li