L2 IT technician (project tasks)

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.</p></div><h3><strong><span data-contrast="auto">The role</span></strong><span data-ccp-props="{}"> </span></h3> <p>We’re looking for a <strong>Datacenter L2 IT technician</strong> to troubleshoot and solve data center IT hardware issues. This is a position for a technical expert working at the intersection of multiple technical and operational domains.<br>Position is full time day shift.</p> <p><strong><span data-ccp-props="{"335559685":720,"335559991":360}"><span class="TextRun MacChromeBold SCXW95146830 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95146830 BCX0" data-ccp-charstyle="Strong">Your responsibilities will include:</span></span><span class="EOP SCXW95146830 BCX0" data-ccp-props="{"134233117":true,"134233118":true}"> </span></span></strong></p> <ul> <li>Solve the challenging hardware related issues with servers, involving in-depth advanced level troubleshooting</li> <li>Involved in hardware problem management, workarounds and solutions</li> <li>Solve proactively L1/L2 tasks through ticket system</li> <li>Update new processes and documentation for IT hardware team</li> <li>Collaborate with L3 Technician to improve SLA with complex diagnostics</li> <li>Improve support processes, documentation and training materials</li> <li>Basic level of network tasks, troubleshooting and support</li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">We expect you to have:</span></span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span&gt