Telehealth Crisis Line Provider - W2 Part-Time

<p><strong>Start Date: </strong>Flexible</p> <p><strong>Schedule: </strong>Shift-based. Hourly.</p> <p>Available shift times (in EST): Saturdays and Sundays 8am to 2pm ET. Option to pick up additional shifts as and when they become available:</p> <p><strong>Company Overview:</strong><br>At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students.</p> <p>Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school.</p> <p>From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work.</p> <p><strong>Opportunity for Impact:</strong><br>We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra’s ConnectNow service, an in-the-moment crisis/emotional support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers. We’re excited to meet folks of all backgrounds who are inspired about our mission to solve the mental health crisis for young adults.  </p> <p><strong><em>This is a W2 part-time non-benefit eligible position. The expected pay for this position is $30/hour. </em></strong></p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis</li> <li>Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.</li> <li>Collaborate with students to develop a plan for safety and recommend next steps.</li> <li>Initiate follow-up calls to check on client welfare and encourage service linkage.</li> <li>Maintain clinical documentation, ensuring detailed and accurate logging of user sess