About the role
<h3>About Plan A</h3><p>Plan A, a Diginex Ltd company, is Europe’s leading corporate carbon accounting and decarbonisation software provider, helping companies turn emissions intelligence into financial performance. Its AI-powered, TÜV-certified platform, coupled with expert support, simplifies emissions accounting, target setting, and reduction planning in line with GHG, and SBTi standards. We support more than 300 customers, including BMW, Visa and KFC, in reducing costs, improving efficiency, and creating long-term value through decarbonisation.<br /><br />We're seeking an independent, forward-thinking Customer Success Manager to join our Customer Success Team. As a Customer Success Manager, you are the face of Plan A to our clients and the voice of our clients within our organisation.<br /><br />At Plan A, you'll work with large, global companies to understand and reduce their carbon footprint. You’ll also collaboratively work with the sales and product teams to appropriately define new opportunities as part of our customer processes.<br /></p><h3>Your responsibilities</h3><ul><li>Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations</li><li>Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development</li><li>Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts</li><li>Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline</li><li>Own the end-to-end commercial relationship from customer signature to renewal, including commercial and contractual negotiations.</li><li>Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth<br /></li></ul>