About the role
<div class="content-intro"><p>We're an award-winning data, media and tech consultancy and a leading Google and Adobe partner that helps brands and agencies think beyond clicks and conversions to unlock new opportunities for growth. We thrive on rolling up our sleeves and digging into the tough stuff for our 800+ clients. And we love getting them the most ROI from their digital marketing. If you’re up for the challenge, join us. Let’s move fearlessly forward together.</p></div><p><strong>Job Title: </strong>Client Success Director, Adobe</p> <p><strong>Compensation: </strong>$115,000 to $135,000</p> <p><strong>Location:</strong><strong> </strong>Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.</p> <p>Adswerve is seeking a commercially driven Client Success Director to lead strategic growth for key Adobe accounts. The Client Success Director is the primary architect of the client relationship. In this role, you are responsible for the commercial health, long-term retention, and organic growth of valuable Adobe enterprise accounts.</p> <p>We are seeking a highly organized, client-centric leader who can translate complex technical wins into impactful business results. You will act as the strategic client partner, crafting compelling narratives for the C-suite, supporting high-stakes negotiations, and ensuring – through our platforms and solutions – that we are viewed as an indispensable business partner rather than a line-item vendor.</p> <h3><strong>Responsibilities:</strong></h3> <h4><strong>Strategic Account Growth &amp; Commercial Leadership</strong></h4> <ul> <li>Commercial Growth Strategy: Identify and bridge the gap between a client’s current state and their "North Star" goals, creating a natural path for upsell and cross-sell of the Adobe stack.</li> <li>Strategic Roadmap Governance: Partner with the Product and/or Transformation Leads to deliver high-level strategic workshops that align the client’s business transformation goals with Adobe’s product evolution &amp; Adswerve’s Digital Experience solutions.</li> <li>Narrative Excellence: Elevate the Adswerve Story by moving beyond metrics. In partnership with the Product &amp; Transformation Leads, you will lead the creation of client roadmaps, business reviews, and pitch decks, ensuring each narrative is curated to demonstrate value tied to business objectives, turning technical milestones into financial outcomes.</li> <li>Deal Architect &amp; Closer: Close on high-stakes renewals and upsells. You will lead comple