About the role
<div class="content-intro"><h4><strong>Help make the world more hospitable </strong></h4> <p>The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.</p> <p>You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.</p> <p>If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.</p> <h4><strong>About the role</strong></h4> <p>Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p></div><p data-renderer-start-pos="834" data-local-id="94cb1b42-58f7-4eb0-99a2-3fc2961e3b4b">The Senior Customer Success Manager - Enterprise drives the success of a large annual recurring revenue (ARR) book of business, directly working with senior customer stakeholders in large accounts to understand their business goals, advise them on best practice use of Mews solutions, and drive customer satisfaction, growth and advocacy.</p> <p data-renderer-start-pos="1166" data-local-id="2837510b-4440-4bcf-ac79-ff6c3b1a96a3">The Senior <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">CSM</span></span></span> manages all aspects of the customer journey after onboarding, from building strategic account plans aligned with customer needs and supported by the appropriate governance and review cadence, to identifying and positioning new solutions to drive additional value for customers and for Mews, all the while ensuring customer health and driving standardisation and innovation across our customer base.</p> <h3 id="RESPONSIBILITIES" data-local-id="6daec24f-807b-4da4-b720-67e229f8dafc" data-renderer-start-pos="1584"><strong data-renderer-mark="true">Responsibilities&nbsp;</strong></h3> <ul class="ak-ul" data-local-id="f4a6715f-cf86-47c8-a494-055255eacf98" data-indent-level="1"> <li> <p data-renderer-start-pos="1605" data-local-id="210adc24-75e6-47d4-8dad-cd06e9e89e9f">Owning customer management, w