Customer Support Specialist

<p><strong><span data-contrast="none">Customer Support Specialist (EMEA) - Prague </span></strong><span data-ccp-props="{"335559739":242}"> </span></p> <p><strong><span data-contrast="none">Location:</span></strong><span data-contrast="none"> Prague</span> <br><strong><span data-contrast="none">Department:</span></strong><span data-contrast="none"> Customer Care</span> <br><span data-ccp-props="{"335559739":180}"> </span></p> <p><span data-contrast="none">Convera is seeking an experienced Customer Support Specialist to join our team in Prague. As a Customer Support Specialist, you will play a critical role in delivering exceptional customer experiences while supporting transaction processing, issue resolution, project management, and operational excellence across the EMEA region.</span><span data-ccp-props="{"335559739":180}"> </span></p> <p><span data-contrast="none">This role is ideal for an experienced customer support professional who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about providing outstanding service while maintaining high standards of compliance and risk management. In this hybrid role you will combine customer support, transaction processing, escalation management, and service delivery in a regulated financial environment.</span><span data-ccp-props="{"335559739":180}"> </span></p> <p><span data-ccp-props="{"335559739":180}"> </span><strong><span data-contrast="none">The role requires fluency in both Czech & Polish; English is the working language </span></strong><span data-ccp-props="{"335559739":180}"> </span></p> <p><strong><span data-contrast="none">Responsibilities: </span></strong><span data-ccp-props="{"335559739":224}"> </span></p> <p><strong><span data-contrast="none">Customer Support & Case Management (primary focus)</span></strong><span data-ccp-props="{"335559739":210}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"3355