About the role
<h3><strong>About us</strong></h3> <p><span style="font-weight: 400;">Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.</span></p> <p><span style="font-weight: 400;">Retail Insights is part of United Media (</span><a href="https://www.united-media.com/"><span style="font-weight: 400;">https://www.united-media.com/</span></a><span style="font-weight: 400;">) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.</span></p> <h3><strong>Context for the Role</strong></h3> <p>You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.</p> <p>You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for</p> <h3><strong>Responsibilities</strong></h3> <p>As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.</p> <ul> <li>Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.</li> <li>Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.</li> <li>Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.</li> <li>Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of e