About the role
<div class="content-intro"><p><span style="font-size: 10pt;">Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (<a class="c-link c-link--focus-visible" href="http://monks.com/careers" target="_blank" data-stringify-link="http://monks.com/careers" data-sk="tooltip_parent">monks.com/careers</a>).</span></p></div><h2><strong>About the Role</strong></h2> <p>As an <strong>Account Manager</strong>, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.</p> <p><strong>Responsibilities</strong></p> <ul> <li><strong>Drive</strong> day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.</li> <li><strong>Act</strong> as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.</li> <li><strong>Manage</strong> the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.</li> <li><strong>Address</strong> routine client concerns independently while proactively identifying potential issues and proposing solutions.</li> <li><strong>Translate</strong> client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.</li> <li><strong>Identify</strong> potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.</li> <li><strong>Support</strong> renewals and contribute actively to client retention strategies.</li> <li><strong>Prepare</strong> and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.</li> <li><strong>Facilitate</strong> client onboarding and provide guidance on maximizing service value for routine projects.</li> <li><strong>Gather</strong> feedback and insights to help improve services and