Support Engineer | Trading & Stock Market

<p>Passionate about trading and stocks? Start your IT career where finance meets technology. Turn your passion into your first big opportunity.</p><p>Our partner is a leading company in the financial and stock exchange sector, operating in a fast-paced, international, and customer-oriented environment. </p><p>&nbsp;</p><p>As part of its continuous growth, we are looking for a bilingual French/Dutch Support Engineer with a strong business mindset and a real interest in finance, trading, and investment services.</p>Support Engineer - Tasks &amp; Responsibilities<ul><li>Provide first-line support to French and Dutch-speaking clients</li><li>Support customers with business-related and financial requests such as inheritance management, portfolio transfers, and investment-related inquiries</li><li>Understand client needs and provide professional, solution-oriented assistance</li><li>Manage and follow up support tickets and incidents while ensuring SLA compliance</li><li>Collaborate closely with IT and business teams to guarantee efficient issue resolution</li><li>Participate in operational support activities related to infrastructure and internal systems</li><li>Contribute to the continuous improvement of customer support processes and user experience</li></ul> Support Engineer - Profile<ul><li>Fluent in French and Dutch, both spoken and written</li><li>Strong interest in stock markets, finance, trading, and investment products</li><li>Previous experience in customer support, customer service, or IT support is considered a plus</li><li>Business-oriented mindset with excellent communication and interpersonal skills</li><li>Good understanding of IT environments, ticketing systems, and support processes</li><li>Ability to manage sensitive situations with empathy and professionalism</li><li>Proactive, analytical, and solution-driven personality</li></ul>