About the role
<p>Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.</p><p><strong>About the Role</strong><br />Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. </p><p><strong>What You’ll Do</strong></p><ul><li>Deliver excellent customer service via chat and emails in both Finnish and English</li><li>Respond professionally to a range of live chat and email queries from our clients players</li><li>Be responsible for KYC duties and Document Processing</li><li>Listen, probe, and investigate inquiries to determine the underlying needs of the customer</li><li>Communicate in a prompt, thoughtful, warm, and empathetic manner</li><li>Provide first-time resolution where possible</li><li>Remain vigilant of any suspicious activity and escalate accordingly</li><li>Look to cross-sell and promote all opportunities</li><li>Identify RG concerns within live communications and provide the necessary support</li><li>Put the player first at all times!</li></ul><p></p><p></p>