Senior Team Lead, Event Services

<p><strong>Building a Brand Starts with a Story</strong></p> <p>FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.</p> <p>Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.</p> <p>Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.</p> <p>Learn more at <a href="http://www.firstagency.com/">www.firstagency.com</a></p> <p><strong>What You Would Get To Do</strong></p> <p>The Senior Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team consistently delivers exceptional service to our clients through excellent project management and deliver world-class events that exceed client expectations. Along with other FIRST team members, the Senior Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event-planning professional with experience managing and motivating team members.</p> <p><strong>Your Contributions</strong></p> <ul> <li>Responsible for all aspects of on-site event services delivery, which includes developing processes, training team members, and driving innovations and efficiencies </li> <li>Direct or indirect management of teams, including Team Leads, where applicable, of the EP/EM team for a site location(s)</li> <li>Assume responsibility as the most senior member of the on-site Event Services teams for a distinct site location, manage escalations and creatively solve</li> <li>Have oversight of team workload, ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on the team’s events where required</li> <li>Successfully liaise across different levels within the immediate team, the client’s organization, and other vendor partners</li> <li>Thoroughly and comprehensively understand how our team supports and executes event services to effectively mentor and support team members onsite</li> <li>Identify new and alternative ways of approaching FIRST’s event manage