Senior Manager, Scaling Operations

<p>Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!</p> <p>At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.</p> <p>Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. </p> <p>Read <a href="https://blog.duolingo.com/?utm_source=greenhouse.com&utm_medium=referral&utm_campaign=generalblog_gh_091224">our blog</a> to learn more.</p> <hr> <p style="text-align: left;"><strong>About the role...</strong></p> <p>Scaling Operations is Duolingo’s 1-to-a-billion function. We turn promising ideas into reliable, scalable systems so teams can move faster without adding unnecessary complexity.</p> <p>As a Senior Manager Scaling Operations, you’ll lead a small team and own operations for Duolingo’s contingent workforce and vendor procurement. You’ll define strategy, build the systems, and drive workforce planning in partnership with teams across Learning & Curriculum, Product, Engineering, Finance, and Legal. You’ll build centralized operations capability for contractor-heavy workflows across the company, improve the quality of AI-assisted work, automate staffing and assignment routing, and reduce manual effort for partner teams.</p> <p>This role is based in Pittsburgh, PA or New York City, NY.</p> <p style="text-align: left;"> </p> <p><strong>🧠  You will...</strong></p> <ul> <li><strong>Establish and implement a vision for freelance and vendor operations</strong> at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence;</li> <li><strong>Design durable, tech-forward workflows</strong> that replace manual coordination with self-service tooling: centralized contractor management, self-serve task assignment, and structured QC and feedback loops.</li> <li><strong>Identify the critical resources for scaling initiatives to succeed,</strong> both in terms of people and technology, and drive prioritization.</li> </ul> <p><strong>Manage a team of program managers.</strong></p> <p> </p> <p><strong>✅  You have...</strong></p> <ul> <li><strong>People management experience.&