About the role
<div class="content-intro"><div>&nbsp;</div> <div><br></div></div><p><span class="fontColorThemeDarkAlt"><strong>WHO WE ARE: &nbsp;</strong></span></p> <p>Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit <a href="http://aviatrix.ai" target="_blank">aviatrix.ai</a>.&nbsp;</p> <p>&nbsp;</p> <p><strong>ABOUT THE ROLE:</strong></p> <p>As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team.&nbsp; This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.</p> <p>You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products. This is a weekend shift role, with working hours spanning Sunday through Thursday.</p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul> <li>Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.</li> <li>Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.</li> <li>Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.</li> <li>Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.</li> <li>Provide "hands-on" support for complex customer environments and production issues.</li> <li>You will bring solutions to the leadership team, feedback on solutions recommended.</li> <li>Identify opportunities to improve case management workflows and support processes.</li> </ul> <h4>KEY REQUIREMENTS:</h4> <ul> <li>Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.</li> <li>Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.</li> <li>Experience with Amazon Web Services (AWS), Microsoft Az