About the role
<p>We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.&nbsp;</p> <h3>The Role:</h3> <p>We are looking for a skilled Engineering Manager to lead our App Layer Platform team. This is a critical role focused on providing a reliable, scalable and secure platform for Aiven’s app layer.</p> <p>You will report to the Head of Developer Experience, working closely with your engineering team and product manager to drive revenue through three core responsibilities:</p> <ul> <li>Operational Excellence: Ensure the delivery of our App platform GA offering and its reliability, scaling and security.</li> <li>Customer Satisfaction: Support our existing external customer base by resolving escalated support issues and collaborating with them to understand and solve their needs.</li> <li>Platform Optimization and Differentiation: Ideate and develop innovative new features that enable the App platform to support current and future use cases in rapid, resource-optimised and cost effective ways.</li> </ul> <h3>What You'll Do:</h3> <ul> <li>Strategic Planning: Partner with the Product Manager and Domain Head to create the team's roadmap, balancing business growth with essential engineering initiatives. Ability to identify technical debt, and balance innovation with stability is vital.</li> <li>Project Management: Oversee the team's backlog and projects, providing clear, timely, and actionable updates to stakeholders on progress and potential blockers.</li> <li>Leadership &amp; Delivery: Champion a culture of urgency and ownership to deliver impactful results. You'll be accountable for the team's delivery in all aspects, including quality, security, and reliability.</li> <li>Team Enablement: Empower your team to act as "product custodians" by consistently addressing foundational and production issues.</li> <li>Performance &amp; Development: Provide clear goals and feedback to manage expectations and drive both individual and team performance.</li> <li>Team Facilitation: Lead team meetings, such as planning sessions and retrospectives, to continuously improve workflows and delivery.</li> <li>Culture Building: Foster a psychologically safe, high-trust environment where curiosity and healthy debate are encouraged.</li> <li>Collaboration: Ensure effective communication and collaboration both within the team and across the wider organization across Europe and American timezones.</li> <li>