IT Support Team Lead

<h4><strong><span style="color:#000000">Your impact:</span></strong></h4><p><span style="color:#000000">You will be the strategic bridge who translates business needs into reliable IT solutions.&nbsp; Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment. </span></p><p><span style="color:#121317">In this role, you will support the people behind Channable; your mission is to maintain our internal workspace and assist our employees; </span><span style="color:#1F1F1F">it does not involve supporting our clients. </span></p><p style="text-align:justify;min-height: 1.7em;"></p><h4><strong><span style="color:#000000">Your job: </span></strong></h4><ul><li><p><span style="color:#121317">You’re fluent in the English language as well as "business" to "tech" and can translate vice versa</span></p></li><li><p><span style="color:#121317">You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role</span></p></li><li><p><span style="color:#121317">You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues</span></p></li><li><p><span style="color:#121317">Solid coordination, communication, and crisis management skills</span></p></li><li><p><span style="color:#121317">Good understanding of common Security &amp; Compliance practices</span></p><p style="min-height: 1.7em;"></p></li></ul><h4><strong><span style="color:#000000">Your challenges: </span></strong></h4><ul><li><p><span style="color:#121317">Planning and reviewing of OKRs</span></p></li><li><p><span style="color:#121317">Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building.</span></p></li><li><p><span style="color:#121317">Plan, delegate and prioritize our general IT workload</span></p></li><li><p><span style="color:#121317">Liaise issues with large(r) impact with team members, departments and stakeholders</span></p></li><li><p><span style="color:#121317">Keep a good overview of our automations and make sure information is well documented</span></p></li><li><p><span style="color:#121317">Support &amp; plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users</span></p></li></ul><ul><li><p><span style="color:#121317">Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives</span></p></li></ul><p style="min-height: 1.7em;"></p><h4><strong><span style="color:#000000">Who are you?</span></strong></h4><ul><li><p><span style="color:#121317">You are a people-oriented individual who helps others with an open and approachable attitude</span></p></li><li><p><span style="color:#000000">You enjoy working with modern technologies and are not afraid of learning some new tricks</span></p></li><li><p><span style="color:#121317">You are pragmatic and empathic towards your team members and other stakeholders (i.e. colleagues, suppliers etc.)</span></p></li><li><p><span style="color:#000000">You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience</span></p></li><li><p><span style="color:#000000">You bring some experience with Project- and Service management</span></p></li><li><p><span style="color:#000000">You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones</span></p></li><li><p><span style="color:#000000">You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output.</span></p></li><li><p><span style="color:#121317">You have an eye for improving workflows and processes to eliminate </span><em><span style="color:#121317">friction</span></em><span style="color:#121317"> and </span><em><span style="color:#121317">waste</span></em><span style="color:#121317">.</span></p></li></ul><p><span style="color:#000000">Bonus points for:</span></p><ul><li><p><span style="color:#000000">Experience with any of the listed applications:</span></p><ul><li><p><span style="color:#000000">Github</span></p></li><li><p><span style="color:#000000">Hubspot</span></p></li><li><p><span style="color:#000000">1Password</span></p></li><li><p><span style="color:#000000">JumpCloud</span></p></li><li><p><span style="color:#000000">Google Cloud / Workspace</span></p></li><li><p><span style="color:#000000">Torii</span></p></li></ul></li><li><p><span style="color:#000000">Linux, iOS, Android</span></p></li><li><p><span style="color:#000000">Scripting languages (PowerShell / Bash)</span></p></li><li><p><span style="color:#000000">Any relevant certifications or proven track records</span></p></li></ul><p style="min-height: 1.7em;"></p><p><span style="color:#