Senior Manager, Global Delivery Excellence

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join: </strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;">Airbnb is seeking a Global Delivery Excellence, Sr Manager,  to support the global Delivery function. This is a full time position based in US or Canada. As a Senior Manager, Global Delivery Excellence, you will be responsible for developing & driving sustainable operating models for Delivery, guiding the evolution of Delivery, and highly contributing or effectively owning various strategic initiatives that span across product, process and people.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You Will Make:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;">Over the course of a progressing career, you have developed a large set of skills that enable you to assess & understand operations set up from a technical, a process improvement & a performance management standpoint. You are comfortable with simplifying complex notions, driving critical outcomes & operationalizing at scale. You can collaborate effectively across multiple stakeholders, including senior leaders, and have a passion to make the frontline voice heard & accounted for in everything we do.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day: </strong></span></p> <p>Build and nurture an engaged & diverse team of Delivery Excellent experts, high performing ICs & People Managers:</p> <ul> <li>Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale</li> <li>Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations </li> </ul> <p>Bring operational expertise to Customer Support initiatives & be the voice of the frontline teams:</p> <ul> <li>Influence upstre