Strategic Account Manager (Post-Sales)

<div class="content-intro"><p>Tellius is a fast-growing AI analytics company headquartered in Reston, Virginia. We are transforming how enterprises interact with their data — moving beyond dashboards and static reports to an always-on, agentic intelligence platform that investigates, reasons, and delivers finished answers autonomously.</p> <p>Our platform, powered by Kaiya — Tellius's AI agent — connects to all your enterprise data, automatically investigates what changed and why, and delivers board-ready briefings, memos, and presentations before you even ask. We serve some of the world's most innovative companies, including Novo Nordisk, PepsiCo, Regeneron, AbbVie, and Biogen — helping their teams go from question to decision in minutes, not days.</p> <p>We are recognized as a Visionary in the Gartner Magic Quadrant for Analytics & Business Intelligence Platforms, and we're just getting started. Our team is built for people who thrive on solving hard problems, moving fast, and building things that matter at enterprise scale.</p></div><p><strong>About the Role</strong></p> <p>As a Strategic Account Manager at Tellius, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of Tellius and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from Tellius. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey.</p> <p>This role will involve significant travel as needed to customer sites.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding</li> <li>Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value</li> <li>Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius</li> <li>Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)</li> <li>Identify risks to retention early, and address them with