Customer Support Analyst - German

<div class="content-intro"><h4><strong>Help make the world more hospitable </strong></h4> <p>The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.</p> <p>You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.</p> <p>If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.</p> <h4><strong>About the role</strong></h4> <p>Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p></div><p data-renderer-start-pos="1034">As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.</p> <h4 id="RESPONSIBILITIES" data-renderer-start-pos="1400"><strong data-start="102" data-end="153">✅ Your mission, should you choose to accept it:</strong></h4> <p data-renderer-start-pos="1418">1. Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products.</p> <p data-renderer-start-pos="1579">2. Provide exceptional support for customers on technical issues via messaging, email and phone.</p> <p data-renderer-start-pos="1678">3. Consult with customers proactively on ways to improve usage and efficiency.</p> <p data-renderer-start-pos="1759">4. Build and retain rapport with appointed “Mews person” at customer sites.</p> <p data-renderer-start-pos="1837">5. Maintain thorough customer documentation.</p> <p data-renderer-start-pos="1884">6. Continuously improve internal knowledge base</p> <p data-renderer-start-pos="1934">7. Leverage Support tooling to document customer issues thoroughly</p> <p data-renderer-start-pos="2002"> </p> <h4 id="REQUIRED-SKILLS" data-renderer-start-pos="2004"><strong data-renderer-