Implementation Manager, French Speaking

<div class="content-intro"><p><strong>Company Mission</strong></p> <p><span style="font-weight: 400;">Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.</span></p> <p><span style="font-weight: 400;">The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.</span></p> <p>Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.</p> <p>The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact<strong>.</strong> From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.</p> <p><span style="font-weight: 400;">We’re changing the world of payments, and we’re looking for an exceptional team to help us. </span></p></div><h2> </h2> <h2><strong>About the role</strong></h2> <p>At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success.</p> <h2><strong>Responsibilities</strong></h2> <p><strong>Customer Onboarding and Implementation:</strong></p> <ul> <ul> <li>Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions.</li> <li>Develop and execute customized project plans for each client, ensuring a smooth and timely implementat