About the role
<div class="content-intro"><p style="text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>A Little About Us</strong></span></p> <p style="text-align: justify;" data-renderer-start-pos="362"><span style="font-family: arial, helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit&nbsp;<a class="cc-1rn59kg" style="color: rgb(0, 0, 0);" href="http://www.enterprisedb.com/" data-testid="link-with-safety" data-renderer-mark="true">www.enterprisedb.com</a></span></p></div><div id="message-list_1773092338.334519"> <div>&nbsp;</div> <div><strong>Director - Technical Support (EMEA)</strong></div> <div> <p>EDB is seeking a transformational Director of Technical Support for the Europe, Middle East, Africa (EMEA) region. This is a high-impact leadership role responsible for building, scaling, and elevating a regional support organization that serves enterprise customers across diverse markets and time zones. The successful candidate will be a strategic leader and change agent who can balance operational rigor with a deeply customer-centric culture — driving service excellence, team development, and regional alignment with global support objectives.</p> <p>This role sits at the intersection of people leadership, operational strategy, and customer experience. While a working appreciation of enterprise database environments is valued, the primary mandate is organizational leadership: developing high-performing teams, establishing scalable processes, and partnering cross-functionally to deliver measurable business value across the EMEA region.</p> </div> </div> <p><strong>What your impact will be…</strong></p> <p><strong>Regional Leadership &amp; Strategy</strong></p> <ul> <li>Lead, i