Director of Compliance Operations

<div class="content-intro"><p><strong>Company Mission</strong></p> <p><span style="font-weight: 400;">Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.</span></p> <p><span style="font-weight: 400;">The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.</span></p> <p>Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.</p> <p>The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact<strong>.</strong> From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.</p> <p><span style="font-weight: 400;">We’re changing the world of payments, and we’re looking for an exceptional team to help us. </span></p></div><p> </p> <p> </p> <p><strong>About the Role</strong></p> <p>To support our next phase of growth, we’re looking for a Director of Compliance Operations to lead and scale our KYC and Monitoring teams. This role brings together strong operational leadership and rigorous compliance: your mandate is to run these teams as a high-performing operation, measurable, efficient, and relentlessly optimized, while upholding the highest standards of compliance and keeping our customers’ experience at the center of every decision.</p> <p>You’ll own the performance of onboarding and ODD (KYB for corporate customers) and transaction and card monitoring end to end. That means building the metrics, designing the processes, forecasting the capacity, and driving a talented team to hit ambitious targets, all while reducing manual effort through automation and AI. You’ll be the person who turns compliance operations from a cost center into a competitive advantage: faster onboarding, smarter monitoring, lower cost-per-case, and a better experience for the custo