Business Systems Analyst, Legal Operations

<div class="content-intro"><p>We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.</p> <p>This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</p></div><p><strong>THE ROLE</strong></p> <p>The <strong>Business Systems Analyst, Legal Operations</strong> will design, optimize, and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes, data models, and technology solutions—enabling higher productivity, better decision-making, and responsible use of automation and AI across the Legal portfolio.</p> <p>You will partner closely with Global Legal Ops & Enablement (GLOE), Legal practice groups, Finance, HR, DTG/IT, and external vendors to build and maintain an integrated ecosystem (e.g., ServiceNow Legal Service Delivery, CLM/CM, knowledge/AI tools, matter management, e‑billing and reporting).</p> <p><strong>WHAT YOU'LL DO</strong></p> <p><strong>Strategy & Business Partnership</strong></p> <ul> <li> <p>Partner with Legal and business leaders to understand goals, pain points, and priorities; translate them into clear system and process requirements.</p> </li> <li> <p>Map end‑to‑end Legal workflows (intake, triage, self‑service, assignment, execution, closure, and analytics) and identify opportunities for standardization, automation, and risk reduction.</p> </li> <li> <p>Help shape the Legal technology roadmap, including trade‑offs across “run-the-business” enhancements and “change-the-business” initiatives.</p> </li> </ul> <p><strong>Solution Design & Delivery</strong></p> <ul> <li> <p>Translate high‑level requirements into detailed user stories, process flows, acceptance criteria, and test plans.</p> </li> <li> <p>Work with DTG/IT, vendors, and Legal stakeholders to design solutions that are scalable, secure, and aligned with corporate architecture and data governance standards.</p> </li> <li> <p>Support configuration and integration work across platforms (e.g., ServiceNow, CLM, Salesforce, knowledge/AI tools) in partnership with technical teams.</p> </li> <li> <p>Coordinate and execute functional testing, UAT, and defect triage, ensuring high‑quality releases.</p> </li> </ul> <p><strong>Data, Reporting & Analytics</strong></p> <ul> <li> <p>D