Lead DevOps Engineer, CX

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.</p> <p><strong>How will you make an impact?  </strong><br><strong>Key Responsibilities</strong><br>•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.<br>•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.<br>•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.<br>•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.<br>•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.<br>•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.<br>•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.<br>•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.<br>•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.<br>•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.<br>•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.<br>•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.<br>•    Influence cross-team planning and help align DevOps initiatives with broader engi