Customer Success Jobs in London, UK

<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p> <h3>About the team</h3> <p>Our users are the heart of our business. The Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.</p> <h2>What you'll do</h2> <p>In this manager role you'll be responsible for a high-performing team of Customer Success Managers. You'll lead and coach the team, helping them deliver on ambitious targets, as well as work directly with executives at existing enterprise Stripe customers.</p> <h3>Responsibilities</h3> <ul> <li>Recruit, train, and lead a team of Customer Success Managers</li> <li>Help drive an engagement model focused on high-growth accounts</li> <li>Develop both the long-term vision and strategy for the team and drive progress toward key metrics</li> <li>Be accountable for increasing revenue, managing day-to-day operations, and scaling the team</li> <li>Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills</li> <li>Work cross-functionally across the organization to shape solutions to meet client needs</li> <li>Inspire, motivate, and enable individual development to promote career growth of direct reports</li> </ul> <h2>Who you are</h2> <p>The ideal candidate for this role is a self-starter who demonstrates success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3>Minimum requirements</h3> <ul> <li>7–10 years of technology sales or account management experience with 3–5 years of people management experience</li> <li>Experience leading sales, account management, and operations in an early-stage, high-growth technology environment</li> <li>Ability to hire, train, and coach a high-performance Customer Su

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3 id="about-the-team">About the team</h3> <p>Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.</p> <h2 id="what-youll-do">What you’ll do</h2> <p>We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. </p> <p>The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. </p> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers</li> <li>Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction </li> <li>Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights </li> <li>Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe</li> <li>Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience</li> <li>In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.</li> &l

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <div> <div> <div> <div> <div class="kai-markdown"> <h3>About the team</h3> <p>Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.</p> <h2>What you'll do</h2> <p>We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.</p> <p>The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.</p> <h3>Responsibilities</h3> <ul> <li>Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers</li> <li>Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction</li> <li>Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights</li> <li>Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe</li> <li>Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.</li> <li>In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.</li> </ul> <h2>Who you are</h2>

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3>About the team</h3> <p>Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.</p> <h2>What you’ll do</h2> <p>You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. </p> <h3>Responsibilities</h3> <ul> <li>Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive</li> <li>Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team</li> <li>Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team</li> <li>Evangelize Stripe customer success stories and customer success systems and processes</li> <li>Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status</li> <li>Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry</li> <li>Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. </li> <li>Advocate

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <div> <div> <div> <div> <div class="kai-markdown"> <h3>About the team</h3> <p>Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.</p> <h2>What you'll do</h2> <p>We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.</p> <p>The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.</p> <h3>Responsibilities</h3> <ul> <li>Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers</li> <li>Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction</li> <li>Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights</li> <li>Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe</li> <li>Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.</li> <li>In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.</li> </ul> <h2>Who you are</h2>

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3 id="about-the-team">About the team</h3> <p>Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.</p> <h2 id="what-youll-do">What you’ll do</h2> <p>We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. </p> <p>The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. </p> <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers</li> <li>Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction </li> <li>Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights </li> <li>Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe</li> <li>Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience</li> <li>In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.</li> &l

Customer Success Manager at Juicebox. Apply via Ashby.

<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy.Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners.</p> <p></p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.</li> <li>Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results.</li> <li>Retention & Churn reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.</li> <li>Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).</li> <li>Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.</li> <li>Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.</li> <li>Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities.</li> <li>Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.</li> <li>Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.</li> <li>Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.</li> <li>Technically confident and able to guide customers through setup, usage, and best practices.</li> <li>Strong communication and relationship-building skills across multiple stakeholder levels.</l

<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>As a Customer Success Manager at Trustpilot, you play a key role in our mission to become the universal symbol of trust. You serve as the trusted advisor and value owner for your portfolio, moving beyond simple account management. Your core focus is to ensure our customers not only adopt but thrive on our platform. Your responsibilities span the entire customer lifecycle, from initial onboarding to achieving<br>measurable results. By maximising adoption and strengthening customer health, you ensure our partners realise ongoing value. This ultimately turns our customers into lifelong advocates, fostering sustained engagement and satisfaction.</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.</li> <li>Drive measurable Business Adoption across your customer portfolio to deliver tangible results.</li> <li>Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.</li> <li>Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).</li> <li>Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.</li> <li>Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.</li> <li>Partner with Marketing to identify case study, testimonial, and reference opportunities.</li> <li>Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.</li> <li>Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>A SaaS Pedigree: You’ve built your career in Customer Success, Account Management, or Support within the tech world. You understand the pace of a fast-growing software company.</li> <li>A Track Record of Impact: You have proven experience increasing product adoption, boosting NPS, and securing long-term retention.</li> <li>Technical Knowledge: You’re confident guiding customers through the "how-to." Whether it’s initial setup or optimising complex features, you make the t

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p> </p> <p><strong>So, what’s the role all about?</strong></p> <p> </p> <p>To support continued growth, our team is looking for a Senior Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect customer journeys for our clients.</p> <p>ContactEngine is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, ContactEngine leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.<br><br>ContactEngine disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive corporate KPIs harder and faster, as well as improve the customer experience.</p> <p>.</p> <p>. <strong>How will you make an impact? </strong></p> <ul> <li>Drive the strategic direction of our client accounts.</li> <li>Identify and develop opportunities for growth within your accounts.</li> <li>Mentor more junior Customer Success Managers to help with their continued development</li> <li>Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.</li> <li>Become a trusted technical advisor to Client’s team building strong relationships.</li> <li>Maintain a deep understanding of the ContactEngine product and help customers adopt the most relevant features and functionality.</li> <li>Understanding the client’s business, understand their key business drivers, and determine how ContactEngine can most effectively deliver the dramatic business improvements.</li> <li>Working in close partnership with ContactEngine sales leads and the configuration team.</li> <li>Accountable for the end to end process from opportunity, validation and planning to delivery.</li> <li>Managing relationships with all internal and external stakeholders.</li> <li>Provide technical, customer experience, security and delivery expertise and guidance.</li> <li>Working in a methodical and process-oriented way.</li> <li>Working with the ContactEngine reporting and insights teams to monitor key account metric

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="none">So, What's the role all about?</span></strong></p> <p><span data-contrast="none">Our Customer Success team partners with enterprise clients to ensure they realise measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines </span><strong><span data-contrast="none">strong data analysis skills with deep customer-facing experience</span></strong><span data-contrast="none">, and who is comfortable </span><strong><span data-contrast="none">owning outcomes across complex, strategic accounts.</span></strong><span data-ccp-props="{"201341983":0,"335559740":257}"> </span></p> <p><strong>How will you make an impact?</strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Own a </span><strong><span data-contrast="none">book of enterprise and strategic customers</span></strong><span data-contrast="none">, ensuring contract value is realized and renewal risk is proactively managed</span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Analyze customer, journey, and operational data to identify trends, risks, and opportunities</li> <li data-leveltext="" data-font="Symbol&quot

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p> </p> <p><strong>Role Purpose</strong></p> <p>This is a leadership role responsible for managing and developing a high‑performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles.</p> <p>In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you “live and breathe” the role, stay close to customer needs, and role-model excellence.</p> <p>Your mission is to drive customer value, accelerate AI‑powered adoption, maximise ROI, and contribute significantly to NiCE’s growth and retention objectives.</p> <p><strong>Key Responsibilities</strong></p> <p>Your role includes, but is not restricted to, the below:</p> <p><strong>Team Leadership & People Development</strong></p> <ul> <li>Lead, coach, and develop a team of CSMs to deliver proactive, value-driven Customer Success engagements.</li> <li>Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities.</li> <li>Build a culture focused on ownership, customer-centricity, accountability, and continuous learning.</li> <li>Conduct regular 1:1s, performance management, coaching, workload prioritization, and day‑to‑day people leadership responsibilities</li> <li>Ensure consistent application of NiCE’s Customer Success methodologies, playbooks, and operating principles.</li> </ul> <p><strong>Strategic Customer Management</strong></p> <ul> <li>Personally manage up to 3 enterprise, high-touch customers, ensuring deep engagement, AI adoption, and value realisation.</li> <li>Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts.</li> <li>Act as a senior escalation point and executive sponsor where required.</li> </ul> <p><strong>Operational Excellence & Execution</strong></p> <ul> <li>Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits).</li> <li>Ensure high-quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations.</li> <li>Oversee customer lifecycle execution, ensuring consistency, excellence,

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.</p> <p>The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.</p> <p>Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.</p> <p>The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.</p> <p>Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.</p> <p>The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.</p> <p>How will you make an impact</p> <ul> <li>Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes</li> <li>Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria</li> <li>Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI</li> <li>Build trusted‑advisor relationships, demonstrating a strong understanding of Dutch business culture and customer expectations&l

Customer Success Manager at Stripe. Apply directly on Stripe's jobs board.

Customer Success Manager at Stripe (Engineering). Apply directly on Stripe's jobs board.

Customer Success Manager at Attio. Apply via Ashby.

<div class="content-intro"><h2><strong>About AlphaSense: </strong></h2> <p style="text-align: justify;"><span style="font-size: 12pt;">The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. </span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</span></p></div><p><strong>About the Team:</strong></p> <p> </p> <p data-renderer-start-pos="17">The Customer Success organisation is composed of four teams: pre-sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.</p> <p data-renderer-start-pos="385">By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.</p> <p><strong>About the Role: </strong></p> <p>The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account

<div class="content-intro"><h2><strong>About AlphaSense: </strong></h2> <p style="text-align: justify;"><span style="font-size: 12pt;">The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. </span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</span></p></div><p><strong>About the Team:</strong></p> <p>The Customer Success organisation is composed of three teams: Pre-sales, Customer Success, and Support. The Customer Success Manager will join a team of trusted partners alongside their Account Manager, working closely with newly onboarded and existing clients to demonstrate the full value of our platform, develop strong client engagement, drive successful renewals and contribute to growth across dedicated accounts. They are natural problem-solvers, storytellers and product experts who thrive on helping customers make better and faster decisions.</p> <p>Customer Success Managers combine deep product knowledge, industry experience and ability to build strong client relationships to ensure that each client interaction is both meaningful and impactful. Due to their extensive exposure to a variety of clients both on the buy-side and sell-side, they are the Voice of the Customer, working closely alongside our Product Management and Content teams to help determine future product developments, as well as playing a key role in product Betas and the customer feedback loop.</p> <p><strong>About the Role: </strong></p> <p>As a Customer Success Manager focused on Financial Services, you will play a critical role in driving product adoption and delivering ongoing value to our clients, working closely with the wider account team to positively impact net retention. You’ll engage

Customer Success Manager (EMEA Lead) at Pylon labs. Apply via Ashby.

Staff Customer Success Manager (P4) - United Kingdom at Kong. Apply via Ashby.